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ONE-YEAR WARRANTY

All items sold from this website carry a one-year warranty. Warranty does not cover damage due to improper use, power surges, physical damage, or any other non-Avaya recommended procedures. Once your equipment becomes defective, we advise that you give us a call immediately at (973) 579-6111. An RA (Replacement Authorization) number for the defective item will be immediately given to the customer. The returned item will then be forwarded to our Testing Department for testing and quality control. If the returned item gets a "FAILED" rating, then no further action will be required. However, if the returned item gets a "PASSED" rating, then the cost of replacement will be charged to the buyer which includes a 20% restocking fee plus shipping charges. Please note that 1-year warranty starts from the date when the original order was placed and a replacement carries the remainder of the original 1-year warranty.


RETURN POLICY

There is a 15-day return policy on all items purchased. All returned items will be charged a restocking fee of 20%. All items to be returned should be sent complete with all accessories, manuals, etc. Returned items will be forwared to our Testing Department for testing and quality control. Our Testing Department will check for physical damage, mechanical defects, completeness, etc. ONLY when the Testing Department gives the item a "PASSED" rating will we then proceed to charge the restocking fee and credit the balance to the buyer's account. If the returned item is incomplete, defective or is damaged, etc. then an appropriate amount will be charged to the customer (e.g. repair charges, depreciation, missing parts, mechanical damage, etc.)

ADVANCED REPLACEMENT WARRANTY

There is a 15-day advanced replacement warranty on all items purchased. We have a non-DOA (Damage On Arrival) guarantee on all items. We guarantee that the item purchased is in good working condition when it arrives to the buyer's shipping address. If the item arrives defective, please give us a call immediately at 973-579-6111 so that we can give you an ARA (Advanced Replacement Authorization) number and shipping instructions. An advance replacement for the defective item will be immediately sent to the customer. The returned item will then be forwarded to our Testing Department for testing and quality control. If the returned item gets a "FAILED" rating, then no further action will be required. However, if the returned item gets a "PASSED" rating, then the cost of replacement will be charged to the buyer which includes a 20% restocking fee plus shipping charges.


 

 

 


 

*Note: A Plus Telecom Corporation makes great efforts to make your purchase a great experience. All the promotional items are brand new and are covered by its manufacturer warranty. All promotional sales are final and these items are not returnable.

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